Refund policy

Our Promise
At Cosset, we want you and your pet to love every order. If something isn't right, we're here to help.

30-Day Satisfaction Guarantee
If you're not happy with your purchase, contact us within 30 days of delivery at support@cossetpets.com and we'll make it right — whether that's a replacement or a refund.

Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, email support@cossetpets.com within 7 days of delivery with a photo, and we'll send a replacement or issue a full refund at no cost to you.

Returns
Because of how our products are shipped, we handle most issues with a replacement or refund rather than a physical return. If a return is needed, we'll provide instructions. Return shipping costs are the customer's responsibility unless the item was damaged or incorrect. Items must be unused and in original packaging.

Refunds
Once approved, refunds are processed to your original payment method within 5–10 business days. Original shipping charges are non-refundable unless the error was ours.

Non-Returnable
For hygiene reasons, used grooming items and worn apparel (robes, snoods, masks) can't be returned unless faulty.

Contact
Questions? Email us anytime at support@cossetpets.com — we're happy to help. 🐾